Refund & Returns Policy

flexcart.com does not offer an exchange or refund in case of a change of mind by the customers. Any exchange or refund will only be borne by us if the mistake is from our end and supported by proof from the customers.

ORDERS ONCE PLACED CAN NOT BE CANCELLED UNDER ANY CIRCUMSTANCE. 

We do not accept returns or exchanges unless the item you purchased is defective.

In the event of damaged goods, the amount will be refunded and processed to the bank account within 10-20 days, provided there is a full video proof from opening the seal of the package until the end with no cuts, no filter, and no editing.

Without the proof, flexcart.com will be in no position to process the refund.

No claims will be entertained without any proof.

Note: No refund or exchange will be considered in cases of size issues.

Conditions for a refund:

• An unboxing video should be from the start of the package, including the name, address sheet, and the bill of the order.
• The video should be unfiltered and unedited, with no cuts in between.
• The proof should be sent by email within 24 hours of receiving the order.
• If it exceeds 24 hours, flexcart.com will under no circumstances process the refund.
• Only the amount of the product will be refunded, not the shipping cost.
• The exchange of the damaged products will be done according to the availability of the product; in case the product is not available, the customer can either wait for the stock or ask for a refund. (Shipping charges under any circumstances are non-refundable.) 
• No refunds or cancellations will be initiated while the order is still in transit.
• No refund or cancellation will be initiated if the reason is a delay in delivery since we have no control over the courier services.
• No refund or cancellation will be initiated if the order is processed as usual. 

Please note the following exceptions to our return and exchange policy:

• Discounted items and sale times are final and cannot be returned or exchanged.
• Sale items are non-refundable.
• If the shipping cost has to be borne by us, the cost should not exceed 80/- (the shipping charges will only be borne by us if the mistake is from our end, provided with proof).
• There will be no exchange or refund if the product has already been used by the customer. 
• If the package is lost or misplaced due to the incorrect or incomplete address, flexcart.com will under no circumstances be responsible for or initiate any kind of refund.
• If the customer rejects a prepaid order at the time of delivery, flexcart.com will be under no obligation to provide any kind of refund.
•  If the package is returned due to the customer’s fault (wrong or incomplete address or contact details), only 50% of the amount will be refunded within 15–20 days. 

Note: If the customer fails to report within 24 hours after receiving the products, no refund or exchange will be initiated.